Week 2 Part A: Communication Between Business & Consumer
Social media has made it extremely simple to communicate with businesses and get the answers that you are searching for. For example, in the textbook, a situation was described where someone did not get the answer that they were looking for with a business, so they went on social media and posted about it. The business then saw it and responded. Whether they actually solved the customer's problem or not, now they are seen in the public eye as a company that is willing to help. Before social media, I imagine it was a lot tougher to get in contact with a business. Even before email, how would someone get a problem solved? Was calling or going in person the only way? I went on Yelp to read the reviews of my favorite breakfast spot in Carlsbad, Cafe Elysa. They have over 400 reviews and 4 stars, which is not bad at all. It seems like majority of customers are saying that the atmosphere and service are really good, but the food is nothing to write hom...